- 相關(guān)推薦
行李員英語(yǔ)面試試題
在各領(lǐng)域中，我們很多時(shí)候都會(huì )有考試，接觸到試題，試題是參考者回顧所學(xué)知識和技能的重要參考資料。什么樣的試題才是好試題呢？以下是小編幫大家整理的行李員英語(yǔ)面試試題，希望能夠幫助到大家。
行李員英語(yǔ)面試試題 1
1. luggage storing conversation: if our guests want to store their luggage in our hotel, what will you say?
答題要點(diǎn)：
1）問(wèn)候客人；（2分）
2）向客人提供幫助；（2分）
3）詢(xún)問(wèn)客人房間號；（3分）
4）詢(xún)問(wèn)行李件數；（3分）
5）詢(xún)問(wèn)行李當中有無(wú)貴重物品，易碎物品和食物等，我們不對以上物品負責；（3分）
6）詢(xún)問(wèn)客人什么時(shí)候來(lái)��；（3分）
7）向客人說(shuō)明寄存的收費標準；（3分）
8）讓客人在行李登記本和行李牌上面簽名；（3分）
9）告訴客人物品是本人憑行李牌和簽名取行李并提醒客人好好保存行李牌。（3分）
Reference: Good morning, sir. What can I do for you? Could you give me your room number, please? How many pieces of luggage do you want to store? Do you have some valuables, vulnerable things or food in your luggage? We can not store them, you will have to take them with you. We are not responsible for these things. When will you come back to pick them up? For luggage storing, for every piece of luggage we will charge you five RMB each day except today. We need your signature on the luggage registration book and on the claim tag. You can claim your luggage by your signature and the claim tag. Please keep it carefully.
2. If it is raining outside now and one of our guests wants to know where they could get an umbrella. What will you say?
答題要點(diǎn)：
1）問(wèn)候客人；（2分）
2）向客人提供幫助；（2分）
3）詢(xún)問(wèn)客人房間號；（1分）
4）建議一：每個(gè)房間都配有一把雨傘，我可以幫您到房間去取雨傘，不過(guò)需要您稍等一下。（10分）
5）建議二：您也可以在前臺借一把雨傘，但是需要收取您50元的押金。我們會(huì )給您一張收據。當您歸還收據和雨傘的`時(shí)候，我們就退還您50元的現金。（10分）
Reference: Good afternoon, sir. What can I do for you? （you see, it is raining outside. How could I get an umbrella?） Could you tell me your room number please? I could give you two pieces of suggestion.
1） in your room there is an umbrella in the wardrobe. I can bring it downstairs for you. But you will have to wait for a moment. 2） you can also borrow it from the front desk. We will charge you 50 Yuan as a deposit and we will give you a receipt. When you return the umbrella and the receipt, we will give you back the money.
3. Now we met each other at the airport. What will you say to while away the 40minutes from the airport to our hotel.
答題要點(diǎn)：
1）問(wèn)候客人；（2分）
2）自我介紹并表示歡迎；（3分）
3）向客人提供行李服務(wù)；（2分）
4）制造話(huà)題與客人溝通；（18分）
Reference: Good afternoon, sir. This is Oscar from victory hotel. Welcome to our hotel. Let me help you with your luggage. Is this your first time to Canton? How about your trip?
4. （show rooms）if a receptionist need you to show a business room to a guest in the west building, what will you say to the guest?
答題要點(diǎn)：
1） 首先問(wèn)候客人；（2分）
2） 介紹酒店其他設施設備所處位置（15分）
3） 介紹客房；（8分）
Good afternoon, sir. Welcome to our hotel. Now I will show you the room. This way please. For the sake of security only our tenants could use the elevator going up and down. Every time if you want to use the elevator, you will use your room key to touch the elevator sensor. When it turns green, you can press the button. Generally speaking, all the equipments in this building has been newly-renovated. All the furnitures are new. And the windows of most of the rooms are taking advantage of soundproof glass. So its very quiet. The M floor which is between the first and the second floor is our western restaurant and business center. the buffet is from 7:00am to 10:30am and the price is 58 yuan. if you choose to stay here, for business room the room rate is 580, its including up to two complimentary breakfast. Business rooms in the west building are very spacious, very quiet. With a big window you can have a good view and there is a computer in the room, so you can enjoy surfing the internet for free. Devices in the east building including: snooker and table tennis are on the third floor. Swimming pool and Gym are on the ninth floor. Beauty salon, sauna, business center……
行李員英語(yǔ)面試試題 2
一、基礎溝通類(lèi)
Question: Welcome to our hotel! Could you help me with my luggage?
Answer: Of course, sir/madam! Its my pleasure. Let me take these suitcases for you. Please follow me to the elevator.
Question: How many pieces of luggage do you have in total?
Answer: I have two large suitcases and one handbag. Thank you for your help.（注：此為模擬旅客回答，行李員可回應："Youre welcome. Ill handle them carefully. This way, please."）
Question: Could you tell me where the luggage storage room is?
Answer: Certainly! The luggage storage room is on the first floor, next to the front desk. I can take you there if you need help with storing your luggage.
二、服務(wù)細節類(lèi)
Question: My suitcase is very heavy. Can you help me carry it to the 12th floor?
Answer: No problem, madam. Ill use the service elevator to take it to your room. Could you please tell me your room number first?
Question: I left my umbrella in the taxi. Can you help me find it?
Answer: Im sorry to hear that, sir. Could you provide me with the taxis license plate number, the time you got off, or any other details? Ill contact the taxi company immediately to help you retrieve it.
Question: Can you help me wrap this fragile item in my luggage?
Answer: Absolutely. We have bubble wrap and cartons at the front desk. Let me get them for you, and Ill help you pack it carefully to avoid damage.
三、應急處理類(lèi)
Question: Oh no! My luggage lock is broken. What should I do?
Answer: Dont worry, sir. We have a maintenance staff who can help repair it. Alternatively, we can provide you with a new lock. Would you like me to call the maintenance team right away?
Question: I think I lost my wallet in my checked luggage. Can we open it now?
Answer: I understand your anxiety, madam. For security reasons, we need to have a supervisor present when opening checked luggage. Let me inform the supervisor first, and well check it with you together immediately.
四、職業(yè)素養類(lèi)
Question: What do you think is the most important quality for a bellboy?
Answer: I think the most important quality is responsibility. We are responsible for guests luggage safety and providing thoughtful service. Besides, good communication skills and a friendly attitude are also essential to make guests feel welcome.
Question: How would you deal with a guest who is angry because his luggage is delayed?
Answer: First, Ill apologize sincerely to the guest to calm his mood. Then Ill check the luggage tracking information immediately and him in time. If its our hotels fault, Ill report to the manager to offer appropriate compensation, such as a free drink or discount on the room rate. Ill make sure the guest feels respected and cared for.
【行李員英語(yǔ)面試試題】相關(guān)文章：
英語(yǔ)面試的常見(jiàn)面試題03-08
英語(yǔ)面試試題及答案08-22
華為的英語(yǔ)面試題09-19
華為英語(yǔ)面試題07-29
銷(xiāo)售員面試的筆試題10-22
施工員面試試題08-12
行李員實(shí)習周記07-15
行李員求職簡(jiǎn)歷模板06-06
行李員崗位職責07-16