如何正確書(shū)寫(xiě)商務(wù)詢(xún)問(wèn)道歉郵件

　　在道歉郵件時(shí)，如何正確書(shū)寫(xiě)商務(wù)詢(xún)問(wèn)道歉郵件?以下內容是應屆畢業(yè)生小編整理的正確書(shū)寫(xiě)商務(wù)詢(xún)問(wèn)道歉郵件，希望可以幫到大家!

　　1 詢(xún)問(wèn)信息

　　Dear Mr. / Ms,

　　We are much concerned that your sales in recent months have fallen considerably. At first we thought this might be due to a slack market, but on looking into the matter more closely, we find that the general trend of trade during this period has been upwards. It is possible that you are facing difficulties of which we are not aware. If so, we would like to know what we can do to help. We, therefore, look forward to receiving from you a detailed report on the situation and suggestions as to how we may help in restoring our sales to their former level.

　　Yours faithfully

　　尊敬的先生/小姐，

　　我們非常關(guān)心你方銷(xiāo)售近幾個(gè)月大幅度下降。開(kāi)始我們以為是市場(chǎng)疲軟，但仔細研究問(wèn)題，我們發(fā)現過(guò)去這段時(shí)間貿易的`總趨勢是上升的。有可能你方面臨我方還不知道的困難，如是這樣，我方想知道是否能幫助什么。我們期望收到關(guān)于問(wèn)題的詳細報告，及建議我們怎樣幫助才能把銷(xiāo)售恢復到原來(lái)的水平。

　　您誠摯的

　　2. 道歉與解釋

　　Dear Mr. / Ms,

　　We are sorry we cannot send you immediately the catalogue and price list for which you asked in your letter of March 10. Supplies are expected from the printers in two weeks and as soon as we receive them, we will send you a copy.

　　Yours faithfully

　　尊敬的先生/小姐，

　　對三月十日來(lái)信所要目錄和價(jià)格單，很抱歉不能馬上寄去。印刷商兩周后供貨，一旦收到，我們將給您寄去一份。

　　您誠摯的

　　Dear Mr. / Ms,

　　I was very concerned when I received your letter of yesterday complaining that the central heating system in your new house had not been completed by the date promised. On referring to our earlier correspondence,I find that I had mistaken the date for completion. The fault is entirely mine and I deeply regret that it should have occurred. I realize the inconvenience our oversight must be causing you and will do everything possible to avoid any further delay. I have already given instructions for the work to have priority and the engineers working on the job to be placed on overtime. These arrangements should see the installation completed by next weekend.

　　Yours faithfully

　　尊敬的先生/小姐，

　　昨天收到你的來(lái)信，抱怨你新家的中央加熱系統未按規定時(shí)間裝好，對此我非常關(guān)心。參考較早的通信，我發(fā)現我搞錯了完成日期。錯誤完全是我的，對此我非常抱歉。 認識到我們的疏忽給你造成的不便，我們將竭盡全力避免再耽擱。我已指示這項工作優(yōu)先做并讓工程人員加班。這樣安排會(huì )于下周完成安裝。

　　你誠摯的

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